Machine
PricingDocs
Get started
Loading...

Run your whole company from one repo you own.

Start with one job and grow from there.

Get started

Product

  • Agent Computer
  • Company as Code
  • Connectors
  • Automations
  • Channels
  • Agents & Skills
  • Security
  • Enterprise
  • Pricing

Solutions

  • Sales
  • Marketing
  • Engineering
  • Product
  • Finance
  • People
  • IT
  • Data Science

Company

  • Blog
  • Changelog
  • Use Cases

Connect

  • Status
  • Support
  • Terms
  • Privacy
  • Open Source Notices
©2026 Machine
Support Center

Get help with Machine and find answers to common questions

Fast paths for support, live service visibility, and the most common fixes users need before filing a ticket.

Status Page

Check live uptime, incidents, and degraded services.

View Status

Feedback

Share bugs, request features, and vote on improvements.

Open Feedback
Machine Support

Need a human fast?

Use live support for urgent account-specific issues, review incidents before filing a ticket, and send roadmap feedback directly to the product queue.

Primary inboxrcohen@mytsi.org
Securitysupport@mytsi.org
Live systemsStatus Page
< 30 min
Average Response Time
24/7
Support Availability
98%
Issue Resolution Rate

Common Issues & Solutions

Fast fixes before you wait on support

Billing & Credits

Issues with payments, credit transfers, or subscription management

common

Quick Solutions

  • Check your billing history in Settings > Billing
  • Verify your payment method is valid and not expired
  • Contact support for credit transfer issues
  • Review our pricing plans for upgrade options

Agent Performance

AI agents not responding or performing poorly

common

Quick Solutions

  • Check if you have sufficient credits remaining
  • Try refreshing the page and starting a new conversation
  • Verify your internet connection is stable
  • Check our status page for any ongoing issues

Account Settings

Problems with profile, preferences, or account configuration

easy

Quick Solutions

  • Navigate to Settings to update your profile
  • Reset your password if you're having login issues
  • Check your email preferences in notifications
  • Contact support for account deletion requests

Response Delays

Agents taking longer than expected to respond

known

Quick Solutions

  • Complex requests may take 2-5 minutes to process
  • Check your internet connection stability
  • Try breaking complex requests into smaller parts
  • Monitor our status page for performance updates

Still Need Help?

Our support team is here to help you get the most out of Machine.

Whether you have a technical question, billing inquiry, or feature request, we're ready to assist. For urgent issues or account-specific problems, use live chat first.

Live Chat Support

Get instant help from our support team via the chat widget. We typically respond within 2 minutes for active urgent issues.

Email Support

Send us a message and we'll get back to you within 24 hours. Include your account email and sandbox details if the issue is machine-specific.

Email Us

Account Deletion

Delete your account safely

To delete your account, email rcohen@mytsi.org or remove it yourself from Settings.

  1. Click your avatar, then open Settings.
  2. Scroll to Delete Account.
  3. Choose the 14-day grace period or immediate deletion.
  4. Type "delete" to confirm.

All agents, sessions, credentials, and billing data will be permanently removed. This cannot be undone.

Policies & Security

Reference links

Terms of ServicePrivacy PolicyImprintsupport@mytsi.org